Start your wellness journey here...

To receive an activation code for the Cigna Body&Mind app, simply provide your email address on the form on this page. We’ll email an activation code to you straight away.

If your activation code does not work, please provide your email address on the form on this page and we’ll send you a new one to use straight away.

Once you’ve used your activation code and successfully registered for the Cigna Body&Mind app, there’s no need to keep hold of it. You can log in with your username and password from this point on.

The Cigna Body&Mind app is completely free to use.

You do not need to already be a Cigna customer in order to be able to use the Cigna Body&Mind app.

We hope to make the Cigna Body&Mind app available to US residents early in 2021. If you are a US resident and would like to be made aware when the app is available, please provide your email address using the form on this page. We’ll notify you as soon as the app is available to US residents.

1. From the top menu click on the cog "Settings" icon on the right
2. Select change next to "Change password" option
3. You will be prompted to enter your current password and a new password

1. From the top menu click on the cog "Settings" icon on the right
2. Scroll down and select "Find my location" to automatically populate your location details

1. From the top menu click on the cog "Settings" icon on the right
2. Select change next to "Your account" option
3. Under Data preferences select "US" or "Metric" next to "Default units" and then click "Save"

1. From the top menu click on the cog "Settings" icon on the right
2. Select change next to "Profile details" option
3. Here you will be able to edit your personal details

1. From the top menu click on the cog "Settings" icon on the right
2. Select change next to "Profile details" option
3. Click on the "Change photo" button and upload a new profile picture

The Cigna Body&Mind app helps you be more involved in your health by learning what makes you tick and suggesting things you'll enjoy doing. This includes challenges to enter and articles to read about topics you show an interest in.

Your app timeline includes personalised insights that give you a new perspective on your everyday life. They're powered by data from the tracking apps and devices that you've connected to your app.

If you have unread notifications then you will see a small red badge containing the number of unread notifications next to the notifications icon in the top right corner of every page.

You receive notifications whenever other people interact with content that you've shared or the system needs to alert you, eg. you need to reconnect a tracker account.

To see your notifications from any page, click on the bell icon in the top right corner of the page.

1. From the top menu click on the cog "Settings" icon on the right
2. Select change next to "Notifications" option
3. Here you will be able to manage the types of notifications that you receive

1. From the left-hand side menu, click on "People"
2. Enter the name of someone you want to follow into the search box
3. Click on the "Follow" button under each person you want to follow

If someone is following you that you wish to block, then please contact us via customer support including the email address you use to log in and the name of the person who you wish to block.

To see the people that are following you:

1. Click on "People" from the left hand menu
2. Here you will see a list of your followers and people you are following

1. Click on "People" from the left hand menu
2. Click on the "Unfollow" button under the person you want to unfollow

In action plans you will be given three habits (if you don't like a habit you can swap it for a different one). Master each habit by checking it off five times.

• It works by suggesting a small number of lifestyle changes to focus on each week. You progress through 10 habits, starting with simple habits and moving onto more challenging lifestyle changes.
• You'll complete the Action Plan when you have mastered ten habits.

1. Click on "Action Plans" from the left hand menu
2. You will see Personal Action Plans you can join listed halfway down the page

You access the Action Plans you have started by:

1. Click on "Action Plans" from the left hand menu
2. Your Action Plans are listed near the top of this page under the section "My Action Plans"
3. Click on an Action Plan to access the progress page and check off your actions

Challenges are competitions to challenge yourself and your friends. Compete against others to see who can top the leaderboard. You are able to join any challenge. To participate you will need to automatically track your data using a wearable like Fitbit or an app like Apple Health.

To join a challenge you will need to do the following:

1. Tap on "Challenges" in the bottom navigation menu
2. Click on "Join Challenge" on the challenge you would like to join
3. Once you have joined a challenge you will be taken to the challenge dashboard where you will see a description of the challenge, your current score and the challenge leaderboard

To leave a challenge you will need to do the following:

1. Tap on "Challenges" in the bottom navigation menu
2. Click on the challenge you would like to leave
3. Click on the three dots on the top right hand side of the challenge screen and select leave challenge

If you join a challenge that has already started, the Cigna Body&Mind app will pull the historic data from your connected tracker to align with when the challenge started.

A tracker is an app or device that you use to track fitness activities and health measurements. You can connect a number of different tracking apps or devices to your account:

• Apple Health
• Fitbit
• Garmin Connect
• Nokia Health (Withings)
• Strava

Please note that the Cigna Body&Mind app does not currently connect with Samsung Health.

1. Click on "Trackers" from the left hand menu
2. Click on "Connect" next to the tracker you would like to connect
3. You will now be taken to the tracker authentication page to link to the Cigna Body&Mind app

1. Click on "Trackers" from the left hand menu
2. Click the "Disconnect" button for the tracker account you wish to disconnect

If you have more than one tracker connected, the Cigna Body&Mind app will use the tracker with the highest amount of data for that period. This applies both when measuring progress towards your goals in the Progress section and in challenges.

You can have as many trackers connected as you want, provided they are supported by the app. The app will sync data from all of them regardless of what activities they have done.

1. Progress section:
   The progress list is broken into two parts, the first is a ‘list’ of each day and shows what trackers we have picked up steps from as well as how many and at what time. The second is a graph section which you can use to analyse each day.
2. Timeline section:
   No steps will be shown on the timeline but you may receive insights outlining the amount of activity you have done for the week with comparisons to other weeks.
3. Challenges:
   Challenges will show the number of steps recorded using the tracker that has recorded the most steps since the challenge began. If this tracker is disconnected it will then revert to the next ‘best’ tracker.

Different trackers have different intervals at which they sync data. This varies between 1 – 12 hours. If your data isn’t appearing immediately, the first thing you should do is check back a little later in the day.

You only need to manually sync your data if it is still not appearing. This can be done by disconnecting and reconnecting the tracker. Please note, if you are using a wearable and the data has not synced from the wearable to the cloud e.g. Garmin it will not appear within the app.

You can sync your data whilst you are on holiday as long as the tracker is connected and working.

Removing your tracker only pauses the tracker from syncing. Any data currently synced will not be removed or deleted.

This can happen because of two reasons:

1. When we sync data from trackers we need to communicate with your tracker’s system. The system can sometimes make corrections to the data which is then relayed on the app after the next sync.
2. If steps are appearing to be lesser than expected on the challenges, the tracker could have disconnected as only connected trackers count towards the challenge results.

For wearables such as Garmin/Fitbit ensure that the data has synced to the cloud. If it is not available in the cloud, the Cigna Body&Mind app will be unable to pull the data.

For apps such as Apple Health ensure that the Cigna Body&Mind app has permissions to access their data. This can be found in the third-party settings of both apps.

For your internal phone tracker to work with the Cigna Body&Mind app, please ensure that the Cigna Body&Mind app is running at least in the background.

You can see your data by clicking on "Progress" from the left-hand side menu. Here you will see all the data from your trackers as well as any manually added data.

Problem - You have connected your iOS device to the Cigna Body&Mind app. You can see your data on Apple Health on your iOS device but can not see this same data on the app.

Cause - This may be caused by the data type not being enabled on your iOS devices privacy settings.

Resolution - You will need to verify that the data type has been enabled on your iOS device privacy settings. Please follow the below instructions:

1. Click on "Settings" followed by "Privacy" on your iOS device:
2. Once in the "Privacy" section click on the “Apple Health" logo.
3. You must then select this app from the Apple Health settings screen.
4. Once this is done you must now ensure the data type you are interested in has been enabled by clicking on the slider next to the data type.

You can export your data the following way:

1. From the top menu click on the cog "Settings" icon on the right
2. Select change next to "Your account" option
3. Click on the "Export data" button to download your data
4. You will receive an email with a link to download your data.

You are able to manually add data by doing the following:

1. From the bottom navigation, tap on "Progress"
2. Tap on the menu icon of the goal you wish to add progress towards and tap "Log Data"
3. You will now get the option to add the data towards your goal

Note: You'll need to have a goal set up to add data.

Your data may appear to be missing or out of date if your connected apps or trackers have not synced with the app.

Your tracker data is automatically refreshed at regular intervals and we try to ensure it is ready for you when you log in. Sometimes, however, you might beat us to it.

Have you synced your device?

For some trackers, you will need to sync your device with an app or computer before your data is available to us. If you are still not seeing your data, make sure you have synced your device.

Thinking of leaving us? We're sorry to hear that.

To close your account:

1. From the top menu click on the cog "Settings" icon on the right
2. Select change next to "Your account" option
3. Click on the "Close your account" button

Any associated data will be deleted from your account within 7 days.